Camper Iceland Rental Conditions

1. Customer Service

1.1 Travel Agency - Sales

If you booked directly with Camper Iceland ehf please contact us at info@camper.is. If you booked with one of our many agents around the world please contact them for booking related matters. The lessor cannot be held responsible for misinformation by third party companies such as travel agents or tour operators.

1.2 Rental Station - Camper Iceland ehf

Camper Iceland ehf is responsible for the maintenance of the vehicle on spot. The team will give you a warm welcome and will assist you during the check-in procedure and vehicle self-instruction procedure. The lessor can instruct on the usage of the vehicle, especially the RV, Camper and Motor Home functionality. However the lessor will not take any responsibility of the lessees actions.

2. Rental Period Rules

The minimum rental period parameters are specified during the reservation process and may fluctuate seasonally. All operational rental day calculations are handled strictly on a daily rate framework.

2.1 Odometer Calculations

The number of kilometres (km) that the vehicle is driven while this lease is in force is determined by reading a normal odometer supplied with the vehicle by the manufacturer. The lessee shall notify the lessor as soon as possible if the odometer is out of order or stops functioning during the term of the lease. Odometers in miles will be calculated to km on return (1 mile = 1.6 km). The lessee shall ensure what type of odometer is installed in the vehicle (kilometres or miles).

3. Extras & Drivers

3.1 Additional Driver Rules

All reservations must be under the lead driver's name. The lead driver must be present at the time of rental and must be the main credit card holder. Additional drivers can be registered for an additional fee. All drivers must be registered on the rental agreement at the time of rental for them to be insured. Only those named as drivers on the first page of this agreement are authorised to drive the automobile.

3.2 Extra Items Liability & Care

The lessee is responsible for all extras and items that are provided with this rental agreement, including the usage of it (e.g., camping kits, rentable extras, or any other movable part that comes with the vehicle). The lessee agrees to return all extras to the drop-off location in the same state as received, with the exception of normal wear and tear.

No warranties are made for rentable extras such as GPS equipment, maps, safety chairs, gsm phones, gsm/data connectivity or other. The lessor will not take any responsibility for the usage of any extra or item. Should the lessee fail to return or damage an extra, it will be charged in accordance with the lessor's price list directly to the authorized payment card.

4. Luggage Storage

Our customers can leave their baggage at the rental station. This option is free of charge and has been popular for many years. After unpacking your luggage just ask someone at the reception to take care of it for you.

5. GPS Tracking

The vehicle can be equipped with a GPS security device. The GPS tracking unit is a device that uses the GPS to determine the precise location of a vehicle and to record the position. In case of a serious accident - like flip over - the device is going to call National Emergency Number (112) automatically providing your current position.

6. Environmental Fee & Waste Management

An environmental surcharge of 15 € applies to all rentals. Wastewater, grey and black water dumping are at the lessees risk and shall be performed on authorised places only. If the lessor gets charged for the lessees littering or dumping it will be charged to the lessees credit card without notice and with an additional administration fee of 25€.

7. Pick Up / Drop Off / Opening Hours / Shuttle

7.1 Location

Pick up / drop off location Camper Iceland, approx 7 km from the international airport in Keflavik. Address: Klettatröð 15, 262 Keflavík (Ásbrú).

7.2 Preparation Obligations

Please check your vehicle and its equipment before leaving the rental station. The lessor provides information about how to drive in Iceland on the lessors webpage. The lessee agrees to watch the videos and read the information prior to departure. Especially traffic signs, animals on road, wind / weather warnings and off road driving (illegal) must be read carefully.

7.3 Transfer / Shuttle / Taxi Arrangements

7.4 Opening Hours

We offer our service all days (incl. holidays). Pick up daily from 09:00 - 17:00. Drop off daily from 09:00 - 16:00. Outside the opening hours a fee applies. For the rental company to inspect the vehicle upon return the lessee must return the vehicle during office hours.

8. Returning the Vehicle

8.1 Drop-Off Framework & Office Hours

The vehicle is returned at our station at the same place it was picked up. The drop off takes 20-30 minutes. In case of any issues it may take longer. If the renter chooses to drop-off the vehicle outside the opening hours (incl. easy drop off) or if he leaves before the rental company checks the vehicle, the renter does so at his own risk and remains responsible for the condition of the vehicle until a staff-member of the rental company has examined it.

8.2 Damaged Vehicle Evaluation Scheduling

If the vehicle has a damage the lessee must inform the lessor and the drop off time must be rescheduled to a workday (Monday til Friday, 10:00-16:00) for a technical damage inspection. If a damaged vehicle is returned outside these hours, the full self-risk deductible amount will be held on your card until a professional evaluation can be completed.

8.3 Mandatory Cleaning Standards & Refueling

By checking-in, the lessee fully acknowledges the following clear return obligations:

• A. Accessories State: All provided accessories (including tires and tools) must be returned in the same condition as stated on the vehicle condition report (VCR), except for normal wear due to use.
• B. General Cleaning Fee: The vehicle must be clean both outside and inside, otherwise a 300€ Cleaning Fee applies. All trash must be removed and surfaces wiped down.
• C. Personal Belongings: Ensure all personal items are completely removed before the inspection begins.
• D. Toilet Cassette Sanitation: The vehicle must be returned with a clean toilet and released waste, otherwise a 300€ Toilet Cleaning Fee applies. If both the general cleaning and toilet conditions are not met, a combined total of 600€ in Cleaning Fees will apply. You may choose to rectify the cleaning deficiencies yourself on the spot prior to official drop-off if time permits.
• E. Full Fuel Tank Policy: The vehicle must be returned with a full fuel tank. Missing fuel will be charged as an empty tank, regardless of the current level upon arrival.

Complaints and claims the lessor knew of at the time of the lease period must be submitted at latest during vehicle drop off. The lessee is responsible for an appointment with the lessor to settle all cases.

9. Reservations, Modifications & Rebooking

Our vehicles can be booked on our webpage or by contacting our sales team. Our system allows you to add extras at any time by accessing it online. Additions and amendments to the conditions and provisions of this lease agreement shall be made in writing.

9.1 Vehicle Categories & Model Substitutions

All bookings are guaranteed by Vehicle Category (e.g., 4x4 Camper, Medium Motorhome, Large Motorhome) and not by specific vehicle make, model, layout configuration, or structural design. Camper Iceland reserves the right to substitute vehicles with alternative models within a similar or higher-tier category layout configuration in the event of unexpected fleet adjustments, global logistics changes, safety recalls, or counter dispatch constraints.

The lessor will make every effort to provide the customer with the model requested. The lessor reserves the right to substitute models of similar or higher grade. Should a model of lower grade be offered and accepted, liability will be limited to refund of price differential between model paid for and model taken.

10. Extension of Rental

Extending a rental contract in progress is dependent on vehicle availability and requires formal approval from the station service counter. If the lessee does not return the automobile at the time agreed upon in this lease, or does not declare his intention to extend the lease, the lessor or the police are authorised to repossess the vehicle without further notice and at the lessee's cost. Extending the lease is dependent on the consent of the lessor. If the lessee returns the vehicle later after the lease has expired, a rental fee or after hour fee applies.

11. Early Returns Policy

No refunds will be made for early returns, late pickups, or unused miles (kilometres), unused propane, unused extras or other unused items. Vehicles returned before the scheduled expiration date are not eligible for partial refunds or credits for unused operational days.

12. Cancellations

Until 50 days before beginning of rental 20% with a minimum of € 200. Between 49 to 15 days before 50%. Less than 15 days before or no show 100% of rental price.

13. No-Show Policies

Failure to collect the camper within the designated window without notification results in reservation cancellation and a forfeiture rate of 100% of the booking value.

14. Fuel & Cleaning Fees

Vehicles must be returned clean and with a full tank of fuel. Missing fuel at drop-off will be charged as an empty tank. No warranties are made concerning fuel mileage and fuel tank capacity, and we assume no liability for fuel consumption rates. All gasoline and all propane refuelling during the trip are at the customer's expense. The usage of the wrong fuel or pouring fuel into the water system will cause a severe damage and will be charged in full.

15. Credit Card & Infractions Policy

No rentals can take place without the main driver having a major credit card present. The card must be valid until at least one month after the vehicle return is scheduled. Pre-paid cards will not be accepted. By electronically signing, the hirer authorizes the company to place a temporary authorization hold (reserve) on the credit card matching the chosen insurance package, understanding that these funds will be blocked by the bank during the rental period.

The lessee explicitly authorizes the company to charge the credit card on file for any and all costs incurred during or resulting from the rental period. The lessee is liable for all parking meter charges, tunnel fees and fines for breaking traffic laws. Fines will be charged to the given credit card including an administration fee of 25€ without notice. These charges will be processed automatically and without further prior notification.

16. Security Deposits & Vehicle Recoveries

A standard insurance authorization pre-hold is placed on the driver’s main credit card at vehicle hand-over. This hold is finalized and dropped upon safe return without damages. The lessee agrees to pay the lessor, upon request a deposit amounting to the estimated cost of hiring the car.

The lessee is responsible for any and all expenses incurred by the lessor if he has to bring the vehicle back to his premises, in the event that it has been left somewhere without supervision, without regard to the condition of the vehicle, the roads, or the weather.

17. Age Requirements

Minimum age requirements vary based on the vehicle classification and scale. Detailed thresholds are managed across categories during checkout verification.

18. Driver's Licenses

Renters must present a valid national driver's license held for at least one year. International driving permits are required if the license does not use the Latin alphabet. The lessee is responsible that the drivers license is valid and sufficient for the vehicle category.

19. Malfunctions & Tires

19.1 Lessee Maintenance Obligations

All the malfunctions that appear on the road after full car deliverance are considered Customer's responsibility. Tires are always the renter's liability. If tires go flat the renter is responsible for replacing the tire with same pattern and size at the nearest tire garage. The lessee is responsible for checking engine oil, fluids, and coolant levels at each refuelling, as well as reporting mechanical failures immediately. The lessee may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance. No reimbursement will be paid if the Lessor exchanges parts, oil, wiper blades or any other parts or fluids without the prior consent of the Lessee.

19.2 Complex Motorhome Systems vs. Vehicle Malfunctions

Due to the technical complexity of motorhome systems (heating, water, electrical, and gas), all diagnostic and repair work must be performed by specialized technicians at our primary garage: Klettatröð 15, 262 Keflavík (Ásbrú). If the vehicle malfunctions, the lessor will decide whether the vehicle should be repaired or if the lessee shall be supplied with a comparable vehicle as soon as possible. The lessor pays no damages for neither accommodation nor other reasons.

Equipment failures are explicitly not considered vehicle malfunctions. No warranty, reimbursement or any other compensation will be granted for a failing sound system (radio, cd, dvd, mp3), air conditioning, refrigerator, microwave oven, hot or cold water system, water tanks, cruise control, heating system, leaking windows/hatches, batteries or any other RV, Camper and Motor Home related functionality. The lessor shall instruct the lessee how to fix the issue; if there is no success or workaround, the lessee agrees to drive back to the lessors garage at own expense. Demanding on-site technician dispatches or towing assistance for an operational vehicle that remains safe to drive is a breach of agreement, and all associated labor, travel, and retrieval costs will be charged directly to the credit card.

20. Accidents & Incident Reporting

In the event of a collision or accident, the lessee shall immediately notify the appropriate police authorities as well as the lessor of the incident, and the lessee may not leave the scene before the police has arrived. If the lessee has fraudulently neglected the obligation to report circumstances that may be important for the lessor to assess its risk and an insurance event has occurred, the lessor shall not be held liable. In the event that the lessee has otherwise neglected the obligation to report information to such a degree that such failure cannot be considered insignificant, the lessors liability shall be cancelled in whole or in part.

21. Roadside Assistance

Station staff provide dispatch support details for field technical issues. Charges apply for non-mechanical or user-caused service dispatches, and the rental station is authorized to charge travel time and fuel costs directly to the payment card on file.

22. Driving Restrictions

The lessee shall respect all protected areas and never leave the official roads with the exception of the terms of this agreement. Neglect leads to immediate termination of the rental agreement, all waiver(s)/ insurances and any compensation for the lost rental days. Driving on roads marked F on official maps as well as 35 (Kjölur), 550 (Kaldidalur), 939 (Öxi), 520 (Dragafell) is restricted unless operating an approved 4x4 configuration vehicle.

23-30. Prohibited Uses & Fees

Off-road driving is completely illegal in Iceland. Renters assume full liability for associated police fines, environmental rescue extra fees, undercarriage damages, or water ingress consequences resulting from crossing rivers. The lessee is not authorised to use the vehicle to transport passengers for payment, loan it to others, or sublease it.

23.1 All waivers DO NOT COVER:

• A. Illegal driving and Off-road driving, such as on tracks and rough trails, beaches, etc.
• B. Driving across rivers or any kind of water course.
• C. Intentional acts or gross negligence.
• D. Use of intoxicants by the driver.
• E. Vehicle use that contravenes Icelandic law and/or the provisions of this lease.
• F. Driving on roads marked F on official maps as well as 35 (Kjölur), 550 (Kaldidalur), 939 (Öxi), 520 (Dragafell) and as well all back roads (except 4WD vehicles).
• G. Driving on closed roads including roads open at own risk. Driving in snowdrifts and ice.
• H. Driving in windy conditions (over 20m/sec).
• I. Intentional damage or damage due to gross negligence on the part of the driver.
• J. Damage resulting from the driver being under the influence of alcohol, stimulants or sedatives, or in any other way incapable of driving the vehicle in a safe manner.
• K. Damage due to race or test driving.
• L. Damage due to break ins, war, riots, civil disturbances, strike actions or other similar incidents.
• M. Damage due to nuclear power, radiation or radioactive materials, as well as to loss or damage resulting from volcanic eruptions, earthquakes, landslides, avalanches or other natural disasters.
• N. Damage done by or to animals.
• O. Holes burned into seats, carpets, or mats.
• P. Damage affecting wheels, bolts, tires, suspension, batteries, glass, radios, or loss by theft of parts of the vehicle and damage resulting from this.
• Q. Any form of damages to the undercarriage of the vehicle and tires when the underside of the vehicle scrapes the road during driving, such as on ridges left by road levellers, speed bumps, stock grids, holes in the tarmac, protruding rocks or rough terrain, whether it be on off-road conditions and tracks or not.
• R. Breakdown of axles, suspension, gear box (transmission), drive, battery and other parts in or attached to the vehicle undercarriage as well as damages due to the engine’s melt-down. The same applies to damage from stones being thrown up and striking the underside of the vehicle during driving.
• S. Loss or damage due to normal conduct, such as smoking, cooking and the consumption of food and drink in the vehicle, damages caused by loose cargo such as cases, food, bottles or any other belongings.
• T. Loss or damage caused by the theft, loss or damage to the vehicle’s keys.
• U. Damage resulting from driving in places where vehicle traffic is banned, such as paths, tracks, banks of snow, ice, unbridged rivers or streams, beaches, places only accessible at low tide, or other trackless areas. However, compensation will be paid for damage if the driver is forced to leave the road, for example, due to road repairs.
• V. Damage caused by sand, gravel, ash, pumice, or other kinds of earth material being blown onto the vehicle or into the back of heating systems, refrigerators and other equipment.
• W. If the vehicle is transported by sea, no compensation will be paid for damage caused by sea spray/seawater.
• X. RV, Camper and Motor Home interior such as damages to: tables, doors, windows, hatches, curtains, benches, chairs, closets, toilets, heating systems, water pipes, door handles, locks, keys, cushions, pads, camping kits, extras of all types, hinges, joints, electrical devices, mattresses, beds etc.
• Y. Windscreens (front window), windows and hatches are subject to the deductable and included in our CDW.

31. Vehicle Condition Report (VCR) & Alterations

With every rental the customer receives a Vehicle Condition Report on which all damages are marked. Photos of the vehicle are taken during the pick up procedure with customer's presence and uploaded to a shared drive. The Lessee shall not alter, add or improve the Equipment without the Lessor’s prior written consent. The Lessee shall pay for all alterations, additions, or improvements to the Equipment all of which shall become the property of the Lessor. The lessee is not authorised to have repairs done or to put the vehicle up as any kind of security, without the prior written consent of the lessor.

Damages, malfunctions must be reported immediately and an appointment shall be made with the lessors tech team (garage). If the lessee is responsible for the malfunction or damage it shall be repaired by the Lessor and during the lessees lease time to ensure the next rental. The less can be held responsible for rent loss.

32. Liability Boundaries & Regulations

Camper Iceland assumes no responsibility for losses, modifications, delays, or disruptions resulting from seasonal weather events, volcanic activity, or official regional road closures. The lessor is not responsible for the disappearance of or damage to property that the lessee or any other party leaves in or transports with the vehicle both in and outside (f.e. bike racks). Only this agreement and the Icelandic law shall be the binding contract between the lessor and lessee.

32.1 Legal Framework & Dispute Venues

The Lessee shall comply with all applicable laws, rules and regulations of government or other authority, with all manufacturer’s and Lessor’s published operation and maintenance instructions and specifications, and with all terms of any insurance policy in connection with the Vehicle and Equipment. Icelandic law applies to agreements made on the basis of the terms cited above. This includes any claims for compensation that might be made. This applies both to the basis for and the calculation of compensation. The same applies to claims for damages based on liability outside this agreement. If legal disputes arise concerning this lease agreement, they will be heard before the lessor's legal venue.

Any warranties, conditions or guarantees by the manufacturers or suppliers of the Equipment are theirs alone and not the Lessor’s but are for the joint and several benefit of and enforcement by the Lessee and the Lessor. Any claims of the Lessee in connection with manufacturer’s warranties, conditions or guarantees shall be made directly by the Lessor (but not Lessor’s assignee) on behalf of the Lessee against the manufacturer or supplier only. Disputes between the parties to this lease agreement can be submitted to the active Arbitration committee of the Icelandic Consumers Association and the Icelandic Travel Industry Association.

33. Subletting Restrictions

Subletting, transferring ownership use, or assigning operational rights of the vehicle to unlisted third-party individuals is completely prohibited.

34. Insurance & Collision Damage Waiver (CDW)

34.1 Standard Coverage Parameters

The lease/rental fee includes a liability insurance provided by the lessors insurance company as part of the basic CDW (Collision Damage Waiver). Third-party (liability) insurance and accident insurance for owner and driver consists of the amount stipulated by Icelandic law at any given time. The renter’s self risk (deductible) with regard to damage to the vehicle amounts up to the full value of the vehicle. If the lessor damages third party property the liability insurance has a minimum (self risk) fee of 250€ per incident.

The Kilometer Charge (kílómetragjald) is a mandatory tax established by the Icelandic Government (Act no. 121/2024). This fee is subject to change based on official government regulations and vehicle weight classifications. Camper Iceland acts as a collection agent for these funds, which are then settled with the Icelandic Tax Authorities (Skatturinn).

34.2 CDW Self-Risk Matrix

The self risk (release) per incident if insured is a follows:

Sand & Ash protection such as gravel protections are sold separately and not included in any CDW insurance.

34.3 External Waiver Policies

Insurances and waivers that the lessee bought from a rental broker, insurance company or credit card company is at the lessees own risk. The lessee agrees to pay for any outstanding balance in accordance to this agreement. The lessee agrees to claim such third party insurance companies, brokers or credit card companies without the lessors involvement.