Camper Iceland Rental Conditions
1. Customer Service
1.1 Travel Agency - Sales
If you booked directly with Camper Iceland Ehf please contact us at info@camper.is. If you booked with one of our many agents around the world please contact them for booking related matters.
1.2 Rental Station - Camper Iceland ehf
Camper Iceland Ehf is responsible for the maintenance of the vehicle on spot. The team will give you a warm welcome and will assist you during the check-in procedure and vehicle self-instruction procedure.
3. Extras & Drivers
3.1 Additional Driver
All reservations must be under the lead driver's name. The lead driver must be present at the time of rental and must be the main credit card holder. Additional drivers can be registered for an additional fee. All drivers must be registered on the rental agreement at the time of rental for them to be insured.
4. Luggage Storage
Our customers can leave their baggage at the rental station. This option is free of charge and has been popular for many years. After unpacking your luggage just ask someone at the reception to take care of it for you.
5. GPS Tracking
The vehicle can be equipped with a GPS security device. The GPS tracking unit is a device that uses the GPS to determine the precise location of a vehicle and to record the position. In case of a serious accident - like flip over - the device is going to call National Emergency Number (112) automatically providing your current position.
6. Environmental Fee
An environmental surcharge of 15 € applies to all rentals.
7. Pick Up / Drop Off / Opening Hours / Shuttle
7.1 Location
Pick up / drop off location Camper Iceland, approx 7 km from the international airport in Keflavik. Address: Klettatröð 15, 262 Keflavík (Ásbrú).
7.2 Vacation Start
Please check your vehicle and its equipment before leaving the rental station. In case something is missing or you need anything else feel free to contact our Reception Team.
7.3 Transfer / Shuttle / Taxi Arrangements
UPDATED REVISION- Shuttle service to/from Keflavík International Airport (KEF).
- Shuttle service to/from Local Hotels and Guesthouses within the local Keflavík / Reykjanesbær area.
How to request your shuttle pickup: After you arrive at Keflavík International Airport (KEF) and have collected your luggage, or when you are checked out and ready in your local hotel lobby, please call our rental station directly at: +354 553 6000. Our team will verify your details and dispatch our shuttle driver immediately.
Other Locations (e.g., Reykjavík City): For locations outside the immediate local shuttle zone, the most efficient transportation is a taxi. We officially recommend our transit partner Aðalstöðin (Airport Taxi) via phone +354 420-1212 or email pantanir@airporttaxi.is. Make sure to state that you are traveling with Camper Iceland to ensure our customized flat-rate agreements apply to your trip destination.
7.4 Opening Hours
We offer our service all days (incl. holidays). Pick up daily from 09:00 - 17:00. Drop off daily from 09:00 - 16:00. Outside the opening hours a fee applies.
8. Returning the Vehicle
8.1 Normal Drop Off
The vehicle is returned at our station at the same place it was picked up. The drop off takes 20-60 minutes. In case of any issues it may take longer.
8.2 Damaged vehicle or Issues
In case of damages or breakdowns the customer should inform Camper Iceland ehf at least 24h in advance to schedule a drop off evaluation.
8.3 Before the Drop Off
Make sure to clean the vehicle at the local gas station, empty the waste tanks at the appointed place and fill it up with gasoline / diesel.
9. Reservations, Modifications & Rebooking
Our vehicles can be booked on our webpage or by contacting our sales team. Our system allows you to add extras at any time by accessing it online.
12. Cancellations
Until 50 days before beginning of rental 20% with a minimum of € 200. Between 49 to 15 days before 50%. Less than 15 days before or no show 100% of rental price.
15. Credit Card Required
No rentals can take place without the main driver having a major credit card present. The card must be valid until at least one month after the vehicle return is scheduled. Pre-paid cards will not be accepted.
19. Malfunctions, Tires & Accidents
All the malfunctions that appear on the road after full car deliverance are considered Customer's responsibility. Tires are always the renter's liability. If tires go flat the renter is responsible for replacing the tire with same pattern and size at the nearest tire garage.
22. Driving Restrictions
Driving on roads marked F on official maps as well as 35 (Kjölur), 550 (Kaldidalur), 939 (Öxi), 520 (Dragafell) is restricted unless operating an approved 4x4 configuration vehicle.
31. Vehicle Condition Report (VCR)
With every rental the customer receives a Vehicle Condition Report on which all damages are marked. Photos of the vehicle are taken during the pick up procedure with customer's presence and uploaded to a shared drive.
34. Collision Damage Waiver (CDW)
Camper Iceland includes a basic CDW in the rental rate of all vehicle types. Deductibles can be reduced by purchasing upgraded insurance packages during the online check-in phase or at the counter desk.
